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JOSEPH L. HENRY

Computer Technician | WordPress Developer | Administrator

ABOUT ME

JOSEPH HENRY - Professional PC Tech & Web Developer

With over 15 years of supervisory experience in both administrative and technical capacities, a 50+ wpm, and a logical, innovative approach to problem solving; my skill set, attention to detail, and quick rapport building skills make me a benefit to the employer who values both technical ability and a strong customer service ethic.

Address: 3625 213th St., Matteson, IL. 60443
Phone: 773 809 3465
email: [email protected]

SKILLS

I AM REALLY GOOD AT THE FOLLOWING TECHNICAL SKILLS

Windows
95
Linux
85
Word
87
Excel
82
Publisher
90
PhotoShop
70
HTML
82
CSS
81
PHP
70

COMPUTER SUPPORT IS MY PASSION!

I find technology fascinating and I love helping people discover new and exciting ways to solve their problems using computers.

EXPERIENCE

PREVIOUS ASSOCIATIONS THAT HELPED TO GATHER EXPERIENCE

Computer Joe’s (Freelance Consulting and Repair)

IT Support, Computer Repair, Website Design

* Provide computer and network tech support and system maintenance for both business and residential clients.
* Offer remote support, in-home or on-location repair, as well as pickup and delivery services.
* Design, develop, maintain and rebuild websites utilizing WordPress/PHP/HTML/CSS/Javascript.
* Generate and close leads on clients websites by utilizing proven SEO techniques, funnels, and conversion optimization.

2008 - Present
January 2009 - December 2017

Omega M.B. Church

Church Administrative Assistant and Pastor's Executive Assistant

* Create and produce weekly worship bulletins and all other distributed materials, i.e. mailers, obituaries, study materials and course syllabi.
* Serve as 1st contact, greeting visitors and responding to correspondence with empathy and professionalism.
* Responsible for maintenance and repair of all technical equipment as well as office supply inventory
* Gathered donation and expense records to create weekly financial reports

Stewart's Liquors

Cashier and Inventory Manager

* Assisted customers with their purchases of wines, spirits, and grocery items
* Restocked shelves before, during and after shift
* Updated and maintained store liquor and beer inventory
* Assisted with ordering merchandise from liquor and food distributors
* Updated and maintained store entire product database, daily, using Microsoft Retail Management System Software and POS Registers
* Created weekly cash flow and inventory reports for store owners

May 2006 - September 2007
September 2007 - June 2008

Computer Doctor Inc.

Store Manager

* Led the computer technician team and drove the financial and operational outcomes of the store
* Recruited, hired, trained, developed and coached computer technician team
* Optimized customer satisfaction and loyalty
* Managed the repair, installation, and service of in-house computer and server projects
* Communicated strategies and goals to the technician team in a clear, accurate, and timely manner
* Developed business plans with store owners
* Maintained a clean, welcoming, and organized store
* Managed entire store operations while performing as on-duty manager

EDUCATION

THE ROOTS OF EDUCATION

Eastern Illinois University

1999-2000

Professional designation in Computer Information Systems

Prairie State College

1998-1999

Professional designation in Computer Management Systems

Rich Central High School

1994-1998

Earned High School Diploma

SOCIAL CONNECT

FIND ME ON THE SOCIALS!

CONTACT ME TODAY! -- (773) 809-3465